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• Skill: Process Design

Job summary

Lead and scale recruitment efforts across North America and EMEA by developing regional hiring strategies and scalable workflows. Manage a global team of TA specialists while optimizing the Workday platform and tracking key recruitment KPIs.

Job details

Agency Omnicom Precision Marketing Job Function People and Culture Job Subfunction Talent Acquisition Job Description About the Role Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building world-class talent acquisition operations. This is a key role responsible for developing and executing regional hiring strategies, leading process optimization initiatives, fostering strong partnerships with internal and external stakeholders, and driving the success of a high-performing global recruitment team. You'll work in a dynamic, creative environment where innovation and collaboration are valued, and where building exceptional teams and streamlined processes directly impact our regional growth. What You'll Own Develop Regional Strategy & Process Architecture – Create and execute global talent acquisition strategies aligned with global goals. Design scalable recruitment workflows that enable efficient team operations. Build Strong Candidate Pipelines – Source talent proactively across North America. Develop deep market knowledge and establish repeatable sourcing frameworks that scale. Workday Platform Leadership – Own Workday Recruiting optimization, data integrity, and team enablement documentation. Partner Strategically – Collaborate with business leaders to understand hiring needs and provide talent market insights. Be the trusted advisor on recruitment best practices. Lead & Develop Your Team – Coach and lead a team of 5 Global TA Specialists. Foster a culture of accountability, continuous improvement, and career growth. Provide clear expectations and regular feedback. Track & Optimize Performance – Monitor recruitment KPIs (time-to-fill, cost-per-hire, quality-of-hire). Use data-driven insights to improve effectiveness and inform strategy. Champion Employer Branding – Build Critical Mass's reputation as an employer of choice in the digital agency space What You Bring 5+ years of full-cycle recruitment experience, preferably in high-growth or digital agency environments 3+ years of experience leading and scaling recruitment teams across geographies Deep understanding of the NAM talent market, including sourcing channels, employment regulations (US & Canada), and cultural nuances Workday Recruiting expertise required process design, and reporting Proven process design and operational improvement mindset Strong stakeholder management skills and ability to influence at all organizational levels Excellent analytical, communication, and documentation skills Genuine passion for building teams, developing talent, and creating efficient processes What We Offer Global maternity and parental leave Competitive benefits packages Vacation, compassionate leave, sick/personal days Access to online services for families and new parents Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 12 affinity groups Internal learning and development programs Enterprise-wide employee discounts $135,000 - $150,000 CAD Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/ , $135,000 - $150,000 CAD

What you’ll do

Lead and scale recruitment efforts across North America and EMEA by developing regional hiring strategies and scalable workflows. Manage a global team of TA specialists while optimizing the Workday platform and tracking key recruitment KPIs.

Requirements

Requires over 5 years of full-cycle recruitment experience and 3+ years of leadership experience in high-growth or digital agency environments. Expertise in Workday Recruiting and a deep understanding of the North American talent market are essential.

Benefits

• Global Maternity And Parental Leave • Competitive Benefits Packages • Vacation • Compassionate Leave • Sick/Personal Days • Access To Online Services For Families And New Parents • Early Dismissal Fridays • Affinity Groups • Internal Learning And Development Programs • Enterprise-wide Employee Discounts

Listed skills

• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Full-cycle Recruitment
• Talent Acquisition Strategy
• Workday Recruiting
• Stakeholder Management
• Process Design
• Sourcing Frameworks
• KPI Tracking
• Employer Branding
• Team Leadership
• Market Analysis
• Operational Improvement
• Candidate Pipeline Building

Job areas

• Human Resources
• Management & Leadership
• Creative & Media
• Consulting