People & Culture Manager

Job summary

The People & Culture Manager will partner with leadership to drive employee engagement, manage employee relations, and foster a positive workplace culture. They are responsible for leading investigations, performance management processes, and implementing initiatives that enhance the colleague experience.

Job details

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description As People & Culture Manager – Colleague Relations, you will help shape an exceptional colleague experience by partnering with leaders on employee relations, engagement, recognition, and workplace culture. Through a visible and approachable presence, you will build strong relationships and champion Fairmont's culture of care and hospitality. This is a full-time, permanent position, starting as soon as possible. Pay Range: $72,000 - $85,000 per annum, dependent on experience and qualifications Job Duties Include: Build strong relationships with colleagues and leaders through a visible presence across the hotel Serve as a trusted partner on employee relations, workplace concerns, and team success Coach leaders to create engaging, inclusive, and high-performing teams Lead investigations, conflict resolution, attendance, and performance management processes Drive colleague engagement, recognition, and culture-building initiatives Lead Employee Engagement Survey action planning and continuous improvement efforts Use colleague insights and workforce trends to enhance retention and engagement Ensure compliance with Fairmont standards and BC employment legislation Help create an exceptional workplace experience that supports outstanding guest experiences Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment Proven success supporting employee relations and coaching leaders Strong understanding of BC employment legislation and HR best practices Excellent communication skills with the ability to build trust at all levels Sound judgment and discretion when handling confidential matters Organized, solutions-focused, and comfortable working in a fast-paced operation Passionate about engagement, culture, and creating exceptional colleague experiences Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]. #CWMRLeadership Job-Category: Talent & Culture Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The People & Culture Manager will partner with leadership to drive employee engagement, manage employee relations, and foster a positive workplace culture. They are responsible for leading investigations, performance management processes, and implementing initiatives that enhance the colleague experience.

Requirements

Candidates must hold a bachelor's degree in Human Resources or a related field and possess relevant experience in a service-focused environment. A strong understanding of BC employment legislation and excellent communication skills are required for this role.

Listed skills

• Data analysis · Preferred
• Coaching · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee relations
• Conflict resolution
• Performance management
• Coaching
• Employee engagement
• HR best practices
• Communication skills
• BC employment legislation
• Workplace culture
• Data analysis
• Retention strategies
• Leadership support
• Employee Relations
• Workforce Trends
• Engagement Surveys
• Planning
• Business Administration
• Communication
• Conflict Resolution
• Continuous Improvement Process
• Performance Management
• Employment Protection Legislation
• Relationship Building
• Investigation

Job areas

• Human Resources
• Hospitality
• Management & Leadership
• People and Culture Manager
• Human Resources Manager
• Human Resource Managers
• Human Resources Managers